Refund Policy

Return Eligibility

• •Contact us within 24–48 hours of delivery for damaged or wrong items
• •Unopened, sealed packs in original condition may qualify for return
• •Include your order number and photos where applicable
• •Perishable goods must be reported on the day of delivery if spoiled or incorrect

Non-Returnable Items

• •Opened or partially used food items (unless defective on arrival)
• •Products without original packaging or labels
• •Items marked as non-returnable on the product page
• •Products damaged after delivery due to customer handling

Refund Process

• •Contact us with your order number and reason for return
• •Our team reviews and confirms eligibility
• •Approved returns may require pickup or drop-off as instructed
• •Refunds are processed within 5–7 business days after approval

Refund Methods

Refunds go to the original payment method where possible. For cash-on-delivery orders, refunds can be sent via bKash, Nagad, or bank transfer. Please allow a few business days for the amount to appear.